Experience: 0 - 5 Years
Desired Candidate Profile
• Strong written and verbal English communication skills
• Working knowledge of desktop PC and peripheral devices.
• Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
• Proven understanding of Windows OS (XP/2000/ NT) in a network environment
• Proven knowledge in Word Processing, Spreadsheet and Database Software packages
• Customer support experience required
• Flexibility in work schedule and processes
• Professional customer service skills and a positive attitude required
• Possess analytical problem solving skills
• Good time management skills
• Ability to handle difficult or irate customers
• Ability to respond to and resolve customer inquiries
• Ability to listen effectively
• Ability to follow procedural guidelines to respond to and/or research customer questions
• Ability to work in a team environment
• Ability to diagnose and resolve customer problems via the telephone
• Ability to multitask and adapt to constantly changing environment.
Educations : • 10+2 years of formal education. This candidate should not be in regular college or perusing any form of correspondence education. He should also have 2 years of relevant work experience after completing his/her 12th std.
• Graduates from any stream are welcome (Fresher’s).
• BE Fresher
• 10+3 years of Diploma is also Welcome (from any Polytechnic Institute).
• 12+3 years of Diploma is also Welcome (from any Polytechnic Institute).
• T.Y Appeared candidates (Awaiting Results)[Fresher’s]
• Candidates Perusing Studies Via Correspondence (Approval Required Case by Case]
Job Description
ESSENTIAL FUNCTIONS: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The ITO officer is able to resolve problems immediately, typically using the Knowledge Base and other IT Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Technical Voice support job for IT or Non IT graduates ..
Benefits
• Employee is covered under Mediclaim and the same benefit is extended to his family (1+3).
• 24 Hours Drop Facility till your Door step.
• Home Pick up between 8.00pm to 8.00am.
• Goregaon East Station Pick up between 8.00am to 8.00pm.
Company Profile
Top 10 IT companies in worldwide
Contact Details
Client of S2 Infotech Leading global Infrastructure Technology
Not Mentioned
Mr. Ravi Gangwani
Lower Parel
MUMBAI,Maharashtra,India 400013
sales1@s2infotech.com
91-22-61520000
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