CUSTOMER CARE EXECUTIVE- TECHNICAL (VOICE+WEB)-

Experience:

1 - 4 Years

Location:

Mumbai

Education:

UG - Any Graduate - Any Specialization PG - Post Graduation Not Required

Industry Type:

Media/Dotcom/ Entertainment

Role:

Associate/Sr. Associate -(Technical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Posted Date:

22 Apr

Desired Candidate Profile

#Excellent English language communication skills.
#Prior experience of handling web based and voice support.
#Must have experience working in an application support environment serving enterprise customers.
#Worked in automated ticketing environment.

Job Description

#Managing the Workflow of support issues raised by customers.
#Coordination for Creation of new accounts, escalation of issues and customized customer reporting.
#Client Management and Servicing.
#Interact with internal as well as external teams.

Keywords: customer care executives, customer support executive, technical support, technical voice process, voice support

Company Profile

A major US MNC and a Mobile VAS player in India.

Contact Details

Company Name:

A Client of R&A Services

Website:

http://www.rnacareers.com

Executive Name:

Abhishek Bhatara

Address:

Not Mentioned

Email Address:

jobs@rnacareers.com

Telephone:

9890253400

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