Job Description
“Customer service is not a department, it's an attitude!â€
Being in a service sector, client servicing is the most important function at Cactus. The job role is close to that of a sales function, where the entire client communication is online. The two aspects of the profile involves ensuring 100% conversion of clients while providing them with a delightful service. Our vision is that every client who has a second time need returns to us.
What it means?
 You will handle the complete responsibility for servicing and sales of an entire overseas market independently
 You will track and analyse data for business decision-making, identify trends, and provide inputs to the marketing team
 You will generate quotations for clients
 You will coordinate with overseas clients, delivery team managers, and translators to ensure on-time delivery of service
 You will coordinate with the editing, payments, and marketing teams within the organization on a daily basis
 You will have complete freedom to suggest process and service improvements wherever required
Desired Candidate Profile
Candidate profile
Computer skills:
 MS Excel: Beginner (Preferred)
 MS Word: Intermediate (Required)
 Internet browsing/research: Intermediate (Required)
 PC user skills (Windows NT/2000/XP): Intermediate (Required)
Soft Skills:
 Ability to adapt to differences in culture according the country of origin of clients.
 Multitasking and coordinating with clients and teams across different locations and countries.
 Strong analytical and comprehension skills.
 Excellent written English (especially email writing skills)
 Comfortable with multi-tasking
 Good negotiation and organization skills
 Ability to handle pressure in adverse situations and take correct decisions
 Quick on uptake, adaptable to change and a team-player
 Previous experience in an e-mail process in a BPO/ITES industry will be highly valued for this role
Shift timimgs: 6:30 to 15:30 OR 13:30 to 23:30
Selection process:
All short listed candidates will be called for an onsite test followed by an interview.
Location: Andheri (West)
Candidates residing in Mumbai suburbs will be preferred.
Outstation candidates need not apply.
Company Profile
To know more about us, please visit our website: www.cactusglobal.com
Contact Details
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